FAQ
If you can't find the answer to your question, please contact our support team.
Products & Services
How do I find accessories for my vehicle?
Each section of the website includes filters on the side of the page where you can filter either by accessory or specific vehicle. If your vehicle is not in that list then we probably do not currently stock any products in for your vehicle but feel free to contact our support team directly for more information.
Do you sell spare parts?
No, we only supply accessories and auto styling upgrades/customisations. We do not sell any spare or second-hand parts for 4x4s, SUVs etc.
Do you sell second hand parts or accessories?
No, we only supply new accessories and auto styling upgrades/customisations. We do not sell any spare or second-hand parts for 4x4s, SUVs etc.
Occasionally we may sell 'b-grade' or ex-display clearance items but this will be clearly stated in the product's description.
Are you open at the weekends?
Our showroom and telephone lines are open Monday-Friday from 9am-5pm, we are not open on Saturdays or Sundays but our email and social media support operates 7 days a week.
Is this product in stock?
Stock levels should be made clear during the purchase process. If no stock is available, you will be unable to add the product to your basket. You can then subscribe to an out-of-stock mailing list to be notified once the item comes back into stock.
When will this product be back in stock?
Stock levels should be made clear during the purchase process. If no stock is available, you will be unable to add the product to your basket. You can then subscribe to an out-of-stock mailing list to be notified once the item comes back into stock.
If you require more specific information, please contact our support team directly.
Is this product from the original manufacturer?
Unless otherwise stated, our accessories are NOT original manufacturer goods. Some are styled and manufactured in the same way and will meet the same exacting standards as OEM products (in fact, some are even produced in the same factories) but are sold at a fraction of the price.
Do I get a warranty?
Unless otherwise stated, all our new products come with a 12-month return to base warranty. For more information on your statutory rights, click here.
How wide are your side steps?
Our aftermarket side step and running board range:
Black Raptor = 5.5 inches (140mm)
Black Sonar = 4 inches (102mm)
Freedom = 5 inches (127mm)
High Flyer = 4.5 inches (114mm)
Mirage = 4 inches (102mm)
Monsoon = 3.5 inches (90mm)
Mustang = 5.5 inches (140mm)
Orca = 4.1 inches (105mm)
Panther = 5.3 inches (135mm)
Premier = 3.5 inches (90mm)
Puma = 4.1 inches (105mm)
Raptor = 5.5 inches (140mm)
Ridgeback = 5.5 inches (140mm)
Shark = 6.5 inches (165mm)
Sonar = 4 inches (102mm)
Stallion = 5.25 inches (134mm)
Stingray = 4.5 inches (114mm)
Suburban = 5 inches (114mm)
VIP = 4.5 inches (127mm)
Other styles of side step measurements vary depending on the vehicle so please refer to the product description for specific details.
What is "4-way Climate Control"?
On some of our Range Rover product listings, you may be warned that they are not compatible with vehicles that have 4-way climate control. Many modern Range Rovers come with separate rear air conditioning for the comfort of passengers - this is basically 3-zone climate control; 2 separate zones in the front and one large one in the rear. Additionally, some vehicles have the 4-way climate control option (the Autobiography models come with this as standard for example), which means that each corner of the vehicle interior can have separate air conditioning temperature settings.
Unfortunately, due to the extra piping and chassis layout, this option prohibits the fitting of certain styling products, especially where we need to use brackets under the car (side steps, for example). You will need to refer to your dealer for more information on how to attach side steps or the like to your vehicle.
Can I submit a review for my order?
Certainly! You will receive an email prompt shortly after your item has been delivered so that you can leave us your feedback.
Delivery & Shipping
Do you ship to my country?
We are indeed able to deliver our products to many countries throughout the world. You will receive more detailed information (including VAT taxes and shipping costs) when entering your address during the checkout process. However, it is important to note that you will liable for any local taxes or duties incurred.
For legal and/or logistical reasons, we're unable to ship to some countries. If this applies to your address, you will be informed during checkout.
Additionally, we do not ship to Germany or Austria on this website as we have a dedicated German website at www.direct4x4.de.
How much is delivery?
Postage and packaging on most of our items is completely free to all mainland UK addresses.
Outside of the mainland UK area, shipping costs vary based on the item(s) you are purchasing and the delivery address.
Your shipping cost will be included during the checkout process. You may be required to pay an additional delivery fee for certain large items.
Additionally, addresses located in the following areas may require additional shipping fees which will be requested by email after purchase:
- Channel Islands
- Isle of Man
- Isle of Wight
- Northern Ireland
- Scottish Highlands
If you are unsure, please contact us directly for a quotation.
Why don't you ship to Germany/Austria/Switzerland?
We actually have a dedicated German website and customer support team so we don't ship to German, Austrian or Swiss addresses from this website (direct4x4.co.uk). For more information please visit direct4x4.de.
How long does delivery take?
Standard UK orders are typically delivered within 2-7 working days from the payment date. For larger items, our courier will call you on dispatch to arrange a delivery date and time convenient for you.
International orders vary depending on weight of goods and the address but usually take 5-14 working days to arrive.
Can I request a weekend delivery?
We do not currently offer a weekend delivery service option.
Can I get next day delivery?
We do not currently offer a next day delivery service option.
How do i track my order?
Once your item has been shipped you will receive an email with a link to your order details. Under your order details you will see a link to the courier tracking page. If you have a website account, you will also be able to login and view the tracking status of all of your orders.
Can I collect my items?
Yes! You are welcome to collect your order from our showroom in Derby for free. If you would like to collect, select the correct shipping option during checkout and then simply contact our support team immediately after ordering to arrange a date and time conveniennt for you.
If you place your order before 2pm, your order will be ready for collection the same working day. If you order after 2pm then your item will be ready the following working day.
Our address is Direct4x4, Unit 2 Masons Place Business Park, Nottingham Road, Derby. DE21 6YZ.
Our reception, warehouse and showroom are open on Monday-Friday from 9am-5pm. Please bring along a piece of photo identification and your order confirmation email (printed or digital).
Please note that we're unable to offer discounts for collection orders.
Can I get a discount if I collect my order?
Unfortunately, we're unable to offer discounts for collection orders.
Do I need to be at home to sign for the goods?
For the majority of orders, yes, we will require a signature from the consignee when the order is delivered. Please check the goods over for any transit damage before signing for them.
Do delivery and shipping addresses need to match?
During the checkout process, you may able to input separate billing (the address the payment method is registered to) and delivery addresses. For security reasons however, we reserve the right not to accept/deliver orders if we have reason to believe that the delivery address is not secure or possibly fraudulent.
Orders over £350 may be requested to use a different payment method (such as bank transfer).
Once your order has been placed, addresses CANNOT be changed so please ensure that you are inputting the correct deals during checkout.
What if my item has arrived damaged?
Please contact us IMMEDIATELY if your item has arrived in a damaged condition. To expedite the case with our couriers, we will request that you send some photographs to us via email as soon as possible. Most major couriers will only initiate an investigation if the damage is reported within 24 hours of delivery so it is very important you inspect the goods as soon as they are delivered.
See the 'Returns & Refunds' section below for more information.
Why have i only received part of my order?
In order to expedite multiple item orders, it may be necessary to send parts of the order out at different times, with different couriers or from different dispatch centers. In such cases there is a chance that different parts of the order may arrive on different days.
This may even apply to individual items on the order; for example, some aftermarket side steps come in multiple boxes which may be sent out on separate consignments. If there is any confusion, contact our support team for more detailed order tracking details.
Fitting
Where is your fitting garage?
If you would like us to fit your items then you will need to bring your vehicle to this address in Derby:
Direct4x4, Unit 2 Masons Place Business Park, Nottingham Road, Derby, DE21 6YZ.
Do you fit on the weekends?
Unfortunately, we're unable to offer this service. We can only offer fitting slots during the week.
How much does fitting cost?
Fitting costs and times depend on the item(s) you are having fitted. Please contact our support team for more details and a quote.
Note that fitting charges are not applied on the website and will need to be paid for separately.
Here are some examples of fitting prices and times:
> After Market Side Steps = £110 inc. VAT - Approx. 1.5-2 hours.
> OE Style Side Steps = £160 inc. VAT - Approx. 2-3 hours.
> Roof Racks = £160 inc. VAT - Approx. 3-4 hours.
> Roof Tents = £160 inc. VAT - Approx. 2-3.5 hours.
> Drawer Systems = £160 inc. VAT - Approx. 3 hours.
All prices are estimates based on current data.
How long does fitting take?
Fitting times depend on the item(s) you are having fitted. Please contact our support team for more details and a quote.
Here are some examples for certain items:
> After Market Side Steps = Approx. 1.5-2 hours.
> OE Style Side Steps = Approx. 2-3 hours.
> Roof Racks = Approx. 3-4 hours.
> Roof Tents = Approx. 2-3.5 hours.
> Drawer Systems = Approx. 3 hours.
All prices are estimates based on current data.
What happens on the day of fitting?
Please arrive 20 minutes before your fitting appointment so that we can finalise any necessary order information/payment/paperwork. We will take your keys from you and perform a brief vehicle inspection for safety reasons. You are then free to wait in our showroom or you could head into Derby city centre for a spot of shopping. Once the work has been completed, we will notify you either personally or by telephone. You can then come and collect your keys and after inspecting the work done, you are free to drive off and enjoy your newly upgraded vehicle!
How do I arrange a fitting?
If placing your order online, call us on 01332 601016 (Mon-Fri 9am-5pm) immediately after placing the order to arrange a fitting slot. We will quote you for the fitting, and take payment to secure the slot and follow-up with a confirmation email containing all the details.
Do I need to do anything to prepare for a fitting?
Generally speaking, no. However if you have a pickup truck, it would be helpful if you could empty your load bed before having any load bed modifications fitted (tonneau covers, canopies, drawer systems etc.).
What can I do while I wait for the fitting?
We have a cool waiting area in our showroom where you can help yourself to free hot drinks. There are local shops and eateries and we will be more than happy to order you a taxi if you'd like to head into Derby city centre for a spot of shopping.
Does this product fit my vehicle?
With the vast array of products we supply, vehicles we support and the constantly changing nature of the motor industry, it can be very difficult to be 100% accurate when estimating vehicle compatibility online. When purchasing a product, you will be asked to choose your vehicle and, in many cases, the year of the vehicle. If your vehicle is NOT listed, then it is highly unlikely that the item will fit. However, if there are any doubts then our support agents are equipped with the most up to date news and information and will be more than happy to advise you further if you contact them directly.
Will this roof tent fit my vehicle?
Our expedition roof top camping tents have been designed to fit nearly all of our roof racks and bars. They may fit other roof bars and roof racks but the brackets may need adapting. You can contact our technical team for more advice.
If using roof bars instead of a rack, we recommend 3 or more roof bars a minimum of 1.2m apart for optimal safety and security.
Will this product fit my non-UK spec vehicle?
We generally work with UK-based vehicles however many of our products will fit international model specs. If possible, we will always try to highlight any incompatibilities in the item's description but if unsure, please contact our support team directly.
Will this product fit if the vehicle already has extra accessories?
If you do have extra accessories/modifications on your vehicle that may interfere with the item(s) you wish to purchase, we strongly recommend you contact our technical team directly before placing the order. They will be able to advise you further. However, it should be made clear that we will not always have information as to whether our accessories will fit with other 3rd party accessories, nor can we guarantee the safety of various configurations. In the end, this would be solely your responsibility.
Why is this product not fitting?
All our products have been designed and engineered to be easy to fit, requiring minimal technical knowledge. However, if you experience any issues, check here to see if we have a fitting guide/video for the item you have purchased. Follow the instructions carefully and if you are still having trouble, you can contact our technical team directly.
Do I need to modify my vehicle?
All our products have been designed and engineered to be easy to fit, requiring minimal technical knowledge. However, for some of our items slight modifications may be required such as drilling/cutting etc. Details should be explained in the description and/or the item's fitting instructions. If you have any concerns, please contact our technical team directly for step-by-step advice.
Where are the fitting instructions?
Many products include full fitting instructions in the packaging itself. If not, we have a catalogue of fitting guides and videos here. If you cannot find fitting instructions for the item you have purchased, please contact our technical team directly.
Can you give my garage advice?
Our technical team will be more than happy to talk to your garage/mechanic directly. To facilitate this, ensure that the garage has our contact number and your order reference number. Photos of the issue may be requested by email. PLEASE BE AWARE THAT DIRECT4X4 CANNOT BE HELD RESPONSIBLE OR LIABLE IN ANY WAY FOR ANY 3RD PARTY CHARGES OR FEES INCURRED DUE TO FITTING ISSUES OR COMPLICATIONS.
If you are at all worried, we highly recommend utilising our fitting service as our fitting team are very experienced with all of our products and the vehicles that we support.
Does fitting invalidate my vehicle's warranty?
Generally speaking, no. Unless the product fitting requires major vehicle modifications, our accessories should not invalidate your warranty. However, it is your responsibility to verify this, If you are at all unsure, please contact your warranty provider.
Does fitting affect my lease hire?
As each lease contract is different, we highly recommend you check with the company you lease your vehicle from before ordering. If you require more detail about what the fitting of said product fully entails, please contact our technical team directly. However, we will not be able to offer you any definitive assurances with regards to your lease contract/warranty.
Does fitting affect my insurance?
To our knowledge, most of our products should not affect your insurance premiums apart from the fact that they increase the value of your vehicle. However, we recommend you check with your insurer first before purchasing.
Does fitting affect my MOT?
None of our products should affect your MOT in any way. However, it is obviously your responsibility to ensure the safety of the vehicle, especially if fitting the item yourself. If you are at all unsure, please contact us directly for further advice and please consider utilising our expert fitting service.
Payment & Billing
Which payment methods do you accept?
During the checkout process, the methods of payment available to you will be displayed. This is based on your country, the products you are purchasing and the order value. If your desired payment method does not display, then we are unable to accept it online for that order.
Please contact our support team directly for more options and information.If you are collecting your order from our store in Derby then we accept most credit and debit cards as well as cash.
Do your prices include VAT?
Yes. Unless otherwise stated, all product, fitting and shipping prices include VAT. We can only deduct VAT from an order if we are supplying to countries outside of the UK. Please note that we cannot deduct VAT for orders delivered inside the UK, even if they are to be exported at a later date.
Do I need to pay VAT on international orders?
Taxes should be removed appropriately on checkout. You will then be required to pay any local taxes/customs duties when the goods reach the destination country. Please note that we can only ship to the VAT registered address in these cases, and we are unable to remove VAT for ANY orders inside the United Kingdom, even if the goods are to be exported at a later date.
Can I pay for this 'on account'?
Trade customers should contact our support team directly before ordering to discuss payment options but we will always require payment in full before dispatching your order.
Can I get a discount?
Almost all of our catalogue is already heavily discounted and therefore we are unable to offer additional discounts to our customers. If you are a regular trade customer or bulk buyer, please contact our support team directly for a quotation.
Do you accept Apple/Google Pay?
Yes, on most items and in most countries, we do accept Apple and Google Pay.
Can I pay on collection?
If you'd like to collect from our showroom in Derby, then sure! If this option is available for the item that you are purchasing, it will be offered as a payment option during the checkout process. Give us a call immediately after completing the order to arrange a convenient collection date and time. Please note that we accept most major credit and debit cards and cash when collecting orders from our store.
How do I apply for PayPal Credit?
During the checkout process, select PayPal (you will need a PayPal account) and then if PayPal is able to offer you credit for that particular purchase, you will be presented with the option during the payment procedure.
How do I apply for Klarna 'Slice It'?
During the checkout process, select Klarna as a payment method. Follow the instructions and create a Klarna account.
Please be aware that Direct4x4 are unable to offer support with anything related to Klarna payment methods. All questions and help requests must be made through Klarna's dedicated 24/7 global support team here.
Are payments secure on your website?
The highest security standards are used to protect your data and personal information. All payment information is processed securely and all transactions take place via secured connections following strict security protocols.
You can remove your linked bank account or card at any time. Please contact our support team directly if you require assistance.
My payment failed security, why?
First of all, don't panic! Our stringent payment security checks are designed to protect our customers and sometimes we may require additional information or alternate payment methods (such as direct bank transfer) for some orders to ensure the safety of customers using our site.
Any funds taken from the original payment method will be refunded within 72 hours. Please contact our support team for further assistance.
Returns & Refunds
How do I return an item to you?
Please contact our support team within 14 working days of receipt of the goods if you are unhappy with your order and we will ask you to send the item to us in the original packaging:
Direct4x4 Manufacturing Ltd.
Unit 2 Masons Place
Nottingham Road
Derby
DE21 6YZ
To help us expedite your return, please include a note with the item which includes your name, address and order/invoice number.
We strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you may be liable for the cost of replacement or repair.
Can I pay you to collect the item for me?
At your request, we can arrange collection using our own couriers. The cost of the collection will vary depending on the size of the item(s) and the collection address. Please contact our support team directly for more details.
What happens once I have returned the item?
Once your return is received at our warehouse, it will be inspected within 3 working days. We will then issue a refund, send a replacement or contact your for more information depending on the circumstances. Note that any refunds may take up to 72 hours to process depending on your payment type.
When will I receive the refund/exchange?
Once the return has been inspected, if approved, the exchange goods will be sent out right away and you should receive them within 3-5 working days (mainland UK) or your refund will be processed, and a credit automatically applied to your credit card or original method of payment. Please note that, depending on payment method/organisation, your funds may take up to 72 hours to fully clear and appear in your account.
Privacy & Security
What do you do with my data?
The data we hold is only used for legitimate business purposes such as dealing with customer queries and processing orders received through our sales channels. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.
Do you share my data with 3rd parties?
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, we will need to pass on your address to our couriers so that they can deliver the products to you.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
What is "Shopify"?
Shopify provide us with the online e-commerce platform that allows us to offer our products and services to the public. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. You can find out more about their privacy policy here. Shopify are NOT a part of Direct4x4.
What is "TrustPilot"?
TrustPilot is an open platform review aggregation platform. Shortly after your order has been delivered, you may be prompted to submit a review. When you write a review, the review and your Trustpilot profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and your product photos or videos. Please remember that depending on the information you add to your Trustpilot profile and the username you choose, you may or may not be anonymous.
What is "Klarna"?
Klarna is the leading global payments and shopping service, providing smarter and more flexible shopping and purchase experiences to 150 million active consumers across more than 500,000 merchants in 45 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.
Their full privacy policy can be found here.
Please be aware that Direct4x4 are unable to offer support with anything related to Klarna payment methods. All questions and help requests must be made through Klarna's dedicated 24/7 global support team here.
How do I withdraw consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at support@direct4x4.co.uk or mailing us at:
Direct4x4 Manufacturing Ltd.
Unit 2 Masons Place Business Park
Nottingham Road
Derby
DE21 6YZ
What cookies do you use?
Please see here for a full up to date list of the cookies used on our website.
Are you GDPR compliant?
Yes, our website and internal technologies/processes have been thoroughly reviewed by our Data Protection Officer and a Data Protection Impact assessment has been carried out. If you have any concerns, please contact our Data Protection Officer by emailing support@direct4x4.co.uk and we will be more than happy to assist you.