Coronavirus COVID-19 Service Update

COVID-19 Coronavirus Service Update

EDIT 24/03/2020 @ 09:00 - During the implementation of stricter restrictions designed to combat the COVID-19 coronavirus here in the UK, our online trading and fitting service will continue as normal and we will do all that we can to ensure the same high level of service. However, we will be closing the Direct4x4 showroom here in Derby until further notice. This means that we will be unable to accommodate onsite order collections or viewings. If you have any questions, our telephone lines and email support are operating as normal.

We hope that you are all doing OK and encourage you all to visit gov.uk/coronavirus for the most up to date information on the current situation.

Many thanks for your understanding during this difficult time,
The Direct4x4 Team

 

Hello,


All of the staff here at Direct4x4 are committed to providing the best possible support to our customers.

In light of recent global events regarding the COVID-19 coronavirus, we wanted to let you know that we are taking extra precautions to ensure the comfort and safety of our customers and staff. This includes intense internal hygiene and cleaning routines as well as allowing staff to work from home where practicable.

We are going to do all that we can to preserve that epic customer support experience we are famous for. Unavoidably however, our service levels may be impacted during this time. We may take longer to answer your call or respond to your email. Depending on the restrictions in your country, international deliveries may take longer than advertised.

We will endeavour to keep our fitting service going but please be patient if we're unable to fit you in as quickly as you would like. If you do visit us at our showroom here in Derby, we kindly ask that you be considerate of other customers and our staff as we all do what we can to stay safe, healthy and prevent the spread of this virus.

We are very sorry about any inconvenience caused but we hope that you understand, considering the circumstances.

We will continue to monitor the situation closely and keep this notice up to date with the latest information and governmental direction.

Kind regards,
The Direct4x4 Team.


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