We take great pride in our products and have thousands of satisfied customers. However, in the highly unlikely event that you are unhappy with your order, you should notify us as soon as possible but no later than 14 working days from receipt of the goods.
To be eligible for a return, you will need to notify us in writing by post or email and return the item(s) to us in a saleable condition. The item(s) must be unused, in the same condition you received it and in the original packaging. Please take every care to ensure the goods are not damaged in transit; we strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you will be liable for the cost of replacement or repair.
The goods should be returned to the following address:
Direct4x4 Manufacturing Ltd.
Unit 2 Masons Place Business Park
At your request, we can arrange collection using our own couriers for a cost of £45 inc. VAT for items such as trim accessories, side steps, roof bars etc. and £65 inc. VAT for larger items such as roof racks, canopies, drawer systems etc (mainland UK only).
Once your return is received it will be inspected within 5 working days. We will then send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund/exchange. If approved, the exchange goods will be sent out right away or your refund will be processed, and a credit automatically applied to your credit card or original method of payment. Please note that, depending on payment method/organisation, your funds may take up to 72 hours to clear.
If you do not receive your refund, please contact your bank. If they are unable to assist, email us at firstname.lastname@example.org.
Please note that this policy DOES NOT apply to personalised items or business customers.