Call 01332 601016 | Email support@direct4x4.co.uk

Direct4x4 Delivery Information

We take every care in ensuring safe shipment from our warehouse to your door. Working with some of the top courier firms, we aim to provide prompt and convenient logistics for domestic, international and trade customers.

Our couriers

> DX: https://www.dxdelivery.com/

> UPS: https://www.ups.com/gb/en/

Section 1 – Domestic

  • UK mainland orders include free shipping and delivery is typically made within 2-5 working days.
  • Additional charges for the Channel Islands, Northern Ireland, the Isle of Man, the Isle of Wight and the Scottish Highlands may need to be added for certain orders.
  • Tracking information will be provided on dispatch.
  • For larger items, you may be contacted directly by the courier to arrange a delivery date and time convenient for you.
  • If you are not home for the delivery, our couriers will make another attempt. If the goods are returned to us due to failed delivery, you will be charged an administration and restocking fee up to and including £45.

Section 2 – International

  • International orders will be quoted and charged appropriately for shipping during checkout and delivery is typically made within 7-14 working days.
  • Tracking information will be provided on dispatch.
  • Any additional charges including currency conversions, local customs taxes etc. are wholly the responsibility of the recipient.
  • If you are not home for the delivery, our couriers will make another attempt. If the goods are returned to us due to failed delivery, you will be charged an administration and restocking fee up to £45.
  • If the consignee refuses to accept the goods for whatever reason and Direct4x4 incur a cost because of this, any refund offered will be minus those administration costs.

Section 3 – Important Information

  • During checkout, you may be able to specify separate billing and shipping addresses. For security reasons, we reserve the right not to accept orders if we have reason to believe that the address is not secure or the order is fraudulent.
  • We are unable to change the delivery address once the order has been accepted so please ensure that you input your details accurately.
  • We are unable to refund any delivery charges if the courier is unable to deliver due to nobody being home or other reasons outside of the control of Direct4x4.
  • Once your order arrives, please inspect all packages thoroughly for damage or missing pieces. If there are any issues, please contact us within 24 hours of receipt and we will do our best to assist you.
  • Some orders could comprise of multiple consignments and portions may be delivered on separate days or by different couriers.

For any questions/concerns regarding delivery, please contact us by email at support@direct4x4.co.uk or telephone on 01332 601016.