Direct4x4 Help Centre

We deliver our products to most countries throughout the world. You will receive more detailed information (including shipping costs) when entering your address during the checkout process. For legal and/or logistical reasons, we're unable to ship to some countries. Additionally, we do not ship to Germany or Austria on this website as we have a dedicated German website at www.direct4x4.de.

Postage and packaging on most of our items is completely free to mainland UK addresses. Outside of the mainland UK area, shipping costs vary based on the item(s) you are purchasing and the delivery address. Your shipping cost will be included during the checkout process. You may be required to pay an additional delivery fee for certain large items (such as canopies). If you are unsure, please contact us directly for a quotation.

Here are some example shipping prices:

* All prices are estimates based on current data and include VAT.

We actually have a dedicated German website and customer support team so we don't ship to German or Austrian addresses from this website. For more information please visit direct4x4.de.

Standard UK orders will be delivered within 2-5 working days from the payment date. International orders vary depending on weight of goods and the address but usually take 4-14 working days to arrive.

We do not currently offer a Saturday or weekend delivery service option, apologies.

If next working day delivery is available on the goods you are purchasing for your address, you will be offered the option during the checkout process. Orders must be placed before 2pm UK time on a weekday to be eligible for same day dispatch.

Once your item has been shipped you will receive an email with a link to your order details. Under your order details you will see a link to the courier tracking page. If you have a website account, you will also be able to login and view the tracking status of all of your orders.

Please note that some couriers recycle their tracking numbers so you may see multiple consignments on the tracking page or receive premature delivery notifications. To find your delivery, match up the dispatch and delivery areas.

Some courier services recycle their tracking numbers so you may see multiple consignments on their tracking pages or receive premature delivery notifications. To get more accurate information on your delivery, enter your tracking number and match up the dispatch and delivery areas.

Yes! You are welcome to collect your order from our showroom in Derby for free. If you place your order before 2pm, your order will be ready for collection the same working day. If you order after 2pm then your item will be ready the following working day. Our reception, warehouse and showroom are open on Monday-Friday from 9am-5pm. Please bring along a piece of photo identification and your order confirmation email (printed or digital).

For the majority of orders, yes, we will require a signature from the consignee when the order is delivered. Please check the goods over for any transit damage before signing for them.

During the checkout process, you are able to input separate billing and delivery addresses. For security reasons however, we reserve the right not to accept/deliver orders if we have reason to believe that the address is not secure or possibly fraudulent. Orders over £350 may be requested to use a different payment method (such as bank transfer). Once your order has been placed, the address CANNOT be changed so please ensure that you are inputting the correct deals during checkout.

Oh no! We're really sorry about that. Please contact us IMMEDIATELY if your item has arrived in a damaged condition. To expedite the case with our couriers, we will request that you send some photographs to us via email as soon as possible. Most major couriers will only initiate an investigation if the damage is reported within 24 hours of delivery so it is very important you inspect the goods as soon as they are delivered. See the 'Returns & Refunds' section below for more information.

Oh no! We're really sorry about that. Please contact us IMMEDIATELY if your there is anything missing from your order. Our support team are available Monday-Friday from 9am-5pm and will investigate your case with urgency.

In order to expedite multiple item orders, it may be necessary to send parts of the order out at different times, with different couriers or from different dispatch centers. In such cases there is a chance that different parts of the order may arrive on different days.This may even apply to individual items on the order; for example, some aftermarket side steps come in multiple boxes which may be sent out on separate consignments. If there is any confusion, contact our support team for more detailed order tracking details.

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We are based in the wonderful city of Derby. If you would like us to fit your items then you will need to bring your vehicle to this address.

Direct4x4 Manufacturing Ltd.
Unit 2 Masons Place Business Park
Nottingham Road
Derby
DE21 6YZ

Unfortunately we're unable to offer this service. We can only offer fitting slots during the week.

Fitting costs and times depend on the item(s) you are having fitted. The fitting price will be noted in the item's description. If it isn't, or if you want multiple items fitting at the same time, please contact us directly for a more precise quote. NOTE THAT THIS FITTING PRICE IS NOT INCLUDED IN THE ACTUAL WEBSITE PRICE AND WILL NEED TO BE PAID FOR SEPARATELY.

Here are some examples of fitting prices and times:

* All prices are estimates based on current data and include VAT.

Please arrive 20 minutes before your fitting appointment so that we can finalise any necessary order information/payment/paperwork. We will take your keys from you and perform a brief vehicle inspection for safety reasons. Once the work has been completed, we will notify you either personally or by telephone. You can then come and collect your keys and after inspecting the work done, you are free to drive off and enjoy your newly upgraded vehicle!

If placing your order online, call us on 01332 601016 (Mon-Fri 9am-5pm) immediately after placing the order to arrange a fitting slot. We will ask you to pay a deposit at this point in order to secure the fitting slot.

To secure your slot with our workshop, a small, non-refundable deposit will be requested when arranging the fitting appointment. If you are more than 10 minutes late, you may lose this slot and your deposit.

Generally speaking, no. However if you have a pickup, it would be helpful if you could empty your load bed before having any load bed modifications fitted (tonneau covers, canopies, drawer systems etc.).

We have a cool waiting area in our showroom where you can help yourself to free hot drinks. There are local shops and eateries and we will be more than happy to order you a taxi if you'd like to head into the city centre for a spot of shopping.

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Each section of the website includes filters at the top of the page where you can filter either by accessory or specific vehicle. If your vehicle is not in that list then we do not have any products in that section for your vehicle.

No, we only supply accessories and auto styling upgrades/customisations. We do not sell any spare parts for 4x4s, SUVs etc.

No, none of our products are second hand. Occassionally we may sell 'b-grade' or ex-display goods but this will be clearly stated in the product's description.

With the vast array of products we supply, vehicles we support and the constantly changing nature of the motor industry, it can be very difficult to be 100% accurate when estimating vehicle compatibility online. When purchasing a product, you will be asked to choose your vehicle and, in many cases, the year of the vehicle. If your vehicle is NOT listed there then it is highly unlikely that the item will fit. However, if there are any doubts then our support agents are equipped with the most up to date news and information and will be more than happy to advise you further if you contact them directly.

Our showroom is open Monday-Friday from 9am-5pm, we are not open on Saturdays or Sundays.

Stock levels should be made clear during the purchase process. If no stock is available you will be unable to add the product to your basket. You can then subscribe to an out of stock mailing list to be notified once the item comes back into stock.

We generally work with UK based vehicles however many of our products will fit international model specs. If possible, we will always try to highlight any incompatibilities in the item's description but if unsure, please contact our support team directly.

All of our products have been selected for their easy-to-fit nature. However, certain vehicle/accessory combinations may give rise to issues. First, check below to see if we have a fitting guide/video for the item you have purchased. Follow the instructions carefully and if you are still experiencing issues you can call our technical team directly on 01332 601016.

If you do have extra accessories/modifications on your vehicle that may interfere with the item(s) you wish to purchase, we strongly recommend you contact our technical team directly before placing the order. They will be able to advise you further. However, it should be made clear that we will not always have information as to whether our accessories will fit with other accessories, nor can we guarantee the safety of various configurations. In the end, this would be solely your responsibility.

All of our products have been selected for their easy-to-fit nature. However, for some of our items slight modifications may be required such as drilling/cutting etc. Details should be explained in the description and/or the item's fitting instructions. If you have any concerns, please contact our technical team for step-by-step advice.

Many products include full fitting instructions in the packaging itself. If not, we have a catalogue of fitting guides and videos in this help section. Scroll down or use the search bar at the top of the page for more information. If an online fitting guide is available for a certain product, it will also be listed in the item's description.

Our technical team will be more than happy to talk to your garage/mechanic directly. To facilitate this, ensure that the garage has our contact number and your order reference number. Please be aware that photos of the issue may be requested by email. PLEASE BE AWARE THAT DIRECT4x4 CANNOT BE HELD RESPONSIBLE OR LIABLE IN ANY WAY FOR ANY 3RD PARTY CHARGES OR FEES INCURRED DUE TO FITTING ISSUES OR COMPLICATIONS.

We will be more than happy to work with your garage/mechanic to make sure the fitting goes smoothly for you. However, we are not responsible for any fees or charges from your garage or mechanic. If you are at all worried, we highly recommend utilising our fitting service as our fitting team are very experienced with all of our products and the vehicles that we support.

Unless otherwise stated, our accessories are NOT original manufacturer goods. They are styled and manufactured in the same way and will meet the same exacting standards as OEM products (in fact, some are even produced in the same factories) but are sold at a fraction of the price.

Unless otherwise stated, all of our new products come with a 12 month return to base warranty.

Generally speaking, no. Unless the product fitting requires major vehicle modifications, our accessories should not invalidate your warranty. However, it is your responsibility to verify this so if you are at all unsure, please contact your warranty provider.

As each lease contract is different, we highly recommend you check with the company you lease your vehicle from before ordering. If you require more detail about what the fitting of said product fully entails, please contact us directly and we will be happy to help. However, we will not be able to offer you any assurances with regards to your lease contract/warranty.

To our knowledge, most of our products should not affect your insurance premiums apart from the fact that they increase the value of your vehicle. However, we recommend you check with your insurer first before purchasing.

None of our products should affect your MOT in any way. However, it is obviously your responsibility to ensure the safety of the vehicle, especially if fitting the item yourself. If you are at all unsure, please contact us directly for further advice and please consider utilising our expert fitting service.

On occasion, we may request your VIN number so that we can make sure you are definitely getting the correct parts for your specific vehicle. It would be useful to have this on hand before contacting us.

You car's paint colour code can usually be found on the vehicle's VIN number plate or in a separate sticker often found in the door jamb. It should clearly state "Colour" or "Colour code". If you are having difficulty locating it, a quick Google search should get you the information you need. This will be needed for certain custom made parts such as pickup canopies.

On some of our Range Rover product listings, you may be warned that they are not compatible with vehicles that have 4-way climate control. Many modern Range Rovers come with separate rear air conditioning for the comfort of passengers - this is basically 3-zone climate control; 2 separate zones in the front and one large one in the rear. Additionally some vehicles have the 4-way climate control option (the Autobiography models come with this as standard for example), which means that each corner of the vehicle interior can have separate air conditioning temperature settings. 

Unfortunately, due to the extra piping and parts, this option prohibits the fitting of any styling products where we need to use brackets under the car (side steps, for example). You will need to refer to your dealer for more information on how to attach side steps or the like to your vehicle.

Please contact us within 14 working days if you are unhappy with your order and we will ask you to send the item to us in the original packaging at:

Direct4x4 Manufacturing Ltd.

Unit 2 Masons Place

Nottingham Road

Derby

DE21 6YZ

To help us expedite your return, please fill out the returns form that came with the item which includes your name, address and order/invoice number and then insert it securely into the packaging.

We strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you will be liable for the cost of replacement or repair.

At your request, we can arrange collection using our own couriers for a cost of £45 inc. VAT for items such as trim accessories, side steps, roof bars etc. and £65 inc. VAT for larger items such as roof racks, canopies, drawer systems etc.

Once your return is received it will be inspected within 3 working days. We will then send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund/exchange.

Once the return has been inspected, if approved, the exchange goods will be sent out right away and you should receive them within 3-5 working days (mainland UK) or your refund will be processed, and a credit automatically applied to your credit card or original method of payment. Please note that, depending on payment method/organisation, your funds may take up to 72 hours to fully clear and appear in your account.

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During the checkout process, the methods of payment available will be displayed. This is based on your country, the products you are purchasing and the order value. If your desired payment method does not display then we are unable to accept it online for that particular order. Please contact us directly for more options and information.

Yes. Unless otherwise stated, all product, fitting and shipping prices include VAT. We can only deduct VAT from an order if we are supplying to countries outside of the EU (European Union) or if a company outside of the UK has a registered VAT number. Please note that we cannot deduct VAT for orders delivered inside the UK, even if they are to be exported at a later date.

Trade customers should contact our support team directly before ordering to discuss payment options but we will always require payment in full before dispatching your order.

Almost all of our catalogue is already heavily discounted and therefore we are unable to offer additional discounts to our customers. If you are a regular trade customer or bulk buyer, please contact our sales team directly for a quotation.

Yes, on most items and in most countries, we do accept Apple and Google Pay.

If you'd like to collect from our store then sure! If this option is available for the item you are purchasing it will be offered as a payment option during the checkout process. Give us a call after completing the order to arrange collection. Please note that we accept VISA, Mastercard and cash when collecting orders from our store.

During the checkout process, select PayPal (you will need a PayPal account) and then if PayPal is able to offer you credit for that particular purchase, you will be presented with the option during the payment procedure.

Taxes should be removed appropriately on checkout. If you are in the EU, we will remove the VAT for you manually once a valid VAT number has been provided. Please contact our sales team directly for more information. Please note that we can only ship to the VAT registered address in these cases.

The data we hold is only used for legitimate business purposes such as dealing with customer queries and processing orders received through our sales channels. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, we will need to pass on your information to our couriers so they can deliver the products to you. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Shopify provide us with the online e-commerce platform that allows us to offer our products and services to the general public. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. You can find out more about their privacy policy here. Shopify are NOT a part of Direct4x4.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@direct4x4.co.uk or mailing us at:

Direct4x4 Manufacturing Ltd.
Unit 2 Masons Place Business Park
Nottingham Road
Derby
DE21 6YZ

• _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  
• _secure_session_id, unique token, sessional
  
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
  

Yes, our website and internal technologies/processes have been thoroughly reviewed by our Data Protection Officer and a Data Protection Impact assessment has been carried out. If you have any concerns, please contact us directly and we will be more than happy to assist you in this matter.

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Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

If 'Slice it' is available as a payment method for your order, you will be sent to Klarna's website to create or log in to your account. After filling in a few simple details you will pay for one-third of the order on your card. Your order will then be approved and dispatched by Direct4x4. 

The remaining 2 payments are automatically debited from your account every month.

If 'Slice it' is offered as a payment option for your order, simply select this option. The first time you shop with 'Slice it' you will be asked in to apply for a Klarna Account. If you’re approved, Klarna will create an account for you and your order will be placed. Every time you shop with 'Slice it' after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

Please be aware that Direct4x4 are unable to offer support with anything related to Klarna payment methods. All questions and help requests must be made through Klarna's dedicated 24/7 global support team here:

Slice it is only available to people aged 18 or over and is an online exclusive payment method.

Klarna is unique and offers payment options based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being able to utilise Klarna payment options by ensuring you provide your full name and accurate address details and always shipping to your registered billing address.

PLEASE NOTE: All orders are assessed individually. Just because you have been able to use Klarna in the past does not mean it will be offered for future orders and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with a Klarna account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, otherwise you will not receive monthly statements and may be liable for late payment fees.

Don't worry, this is normal. If you have chosen to pay with 'Slice it' by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

When using Klarna to pay for an item from Direct4x4, you should not use the Direct4x4 website to manage your Klarna account. Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

If you choose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna account. When visiting your Klarna account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

First, log in at www.klarna.com/uk and visit your Klarna account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

PLEASE NOTE: Payment cannot be made to Direct4x4 but must be made directly to Klarna via your account page.

Please contact Klarna’s Customer Service team using the link below, using live chat or phone. They will be able to provide you with details on how to pay and assist you further.

https://www.klarna.com/uk/customer-service/

As soon as Direct4x4 have approved and registered your cancellation or your return, Klarna will credit the balance back to your Klarna Account within the next 5 business days.

If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna's Customer Service team using the link below.

https://www.klarna.com/uk/customer-service/

You should, of course, not pay your statement until you've received your goods. In this case, we would ask that you contact Direct4x4 directly to get an update on your order. You should also contact Klarna Customer Service using the link below so that we can postpone the due date on your payment.
https://www.klarna.com/uk/customer-service/

Visit Klarna’s Customer Service portal for a full list of FAQ’s, live chat and telephone options.

https://www.klarna.com/uk/customer-service/